Information Technology Services for OEB

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User Support

- Help is available when you are having a problem with your computer, software, network connection or file storage.

  • Phone for support. Contact the IT helpdesk at 617-495-7777.
  • E-mail for support to and include as many details as possible about your situation requiring support.
  • Walk-in support is located at Science Center B-14. Walk-in Support Hours:  Monday - Friday 9:00AM to 6:00PM; Saturdays 12:00PM to 4:00PM; Sundays 12:00PM to 4:00PM
  • One to One Support (walk-in) is offered Monday - Friday 9:00AM – 3:00PM. Book an Appointment

  Please check the HUIT website for summer and holiday hours.


  • To Request a New FAS Email Account you will first need to claim your HarvardKey
    • - Your HarvardKey enables access to a wide range of applications and services across Harvard using a single login name and password. Your email account is created as a part of the HarvardKey claim process.

    File Sharing

    Internet Access & Publishing

    Network Connections

    Report an Incident

    All About Phishing

    Phishing is

    …the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication.

    (Wikipedia definition)

    If you receive questionable emails or phone calls of this nature, do not respond. Instead, hang up or delete the message, use the advice provided by HUIT to asses whether the query is fraudulent, or contact the Help Desk for assistance: call (617) 495–7777 or use Get Help on this site.

    Visit for more information on how to protect yourself from scams.

    Research Computing


    • FAS IT Software Download (HarvardKey required)
      FAS provides downloadable software and related services for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.
      - FAS also provides Adobe Creative Cloud and Acrobat Pro. For a list of available Adobe applications and related information on installing the software, click here.

    VPN (Virtual Private Networking

    VPN (Virtual Private networking) Access

    - to connect to the Harvard network from off-campus locations or gain network access from a wireless connection on campus. After connecting you can access your home folder or shared group folder.
    - to view a website which is visible only to those on the Harvard network
    - to use keyserved FAS software when away from the Harvard campus