Information Technology Services for OEB

User Support

- Help is available when you are having a problem with your computer, software, network connection or file storage.

• Phone for support. Contact the IT helpdesk at 617-495-7777.
  - available M-F 8:00 a.m. to 10:00 .p.m.; Weekends, Holidays & University inter-sessions 10:00 a.m. to 10:00 .p.m.
• E-mail for support to ithelp@harvard.edu and include as many details as possible about your situation requiring support.

E-Mail 

• FAS Mail (also known as FAS Exchange, IRIS, EMail)
  - Check your FAS Exchange E-mail Account (IRIS) Webmail 
  - for users whose e-mail account(s) have been migrated to or originated on the FAS Exchange E-mail Server (IRIS)
  
• Request a New FAS E-mail Account
  - for newcomers to set up your new FAS Exchange E-mail Account in the form of "username@fas.harvard.edu" (Harvard PIN required)
• OEB E-mail Address Eligibility 
  OEB e-mail account aliases, in the form of "username@oeb.harvard.edu" provide an alternate address to access your FAS e-mail account. This address is not a separate e-mail account. 
  
  OEB e-mail addresses are available to individuals who are appointed to positions in OEB, the MCZ, the HUH, and the Arnold Arboretum. Individuals automatically eligible for an OEB e-mail address include faculty, post-doctoral fellows, graduate students, exempt and non-exempt staff, associates, and visiting researchers and fellows. Temporary e-mail accounts may be provided to temporary employees, visitors, and contractors upon request and approval by local unit HR. 
  
  Please contact the appropriate HR representative with any questions about your e-mail account:
  
  
  • Accounts for OEB, MCZ, HUH Administrative Staff, Temporary Employees, and Visitors: 
    Please contact Damari Rosado, OEB Assistant Director of Administration,drosado@oeb.harvard.edu, 5-2305 for assistance during the current HR personnel transition.
    
    
  • Accounts for OEB, MCZ, HUH Faculty, Visiting Scholars, Post-Doctoral Fellows, and Graduate Students: 
    Christopher Preheim, cpreheim@oeb.harvard.edu, 4-9271
    
    
  • All Arnold Arboretum Accounts: 
    Cindy Cushman, cindy_cushman@harvard.edu, 4-5745

• E-mail vacation messages, spam filtering, and mail forwarding info can be found at http://huit.harvard.edu/pages/account-tools
• E-mail Account Expiration
  FAS E-mail Account Expiration Policy - OEB e-mail accounts follow the same expiration policies as FAS e-mail accounts.

File Sharing

• Secure File Transfer (also known as Accellion, Large File Transfer, Secure File Transfer) is used to securely transmit large files to recipients within and outside Harvard.  Link to Secure File Transfer for FAS.
  
  

Internet access & publishing

• How to connect to the FAS wireless on-campus ethernet network
• Upon request, OEB provides connection privileges to the shared server for creating Lab sites and individual faculty pages on the OEB website.
• Check Research Computing's website for information on mapping your computer to the shared drives.
• IQSS provides websites for groups and individuals. 
• Creating and maintaining personal Web sites on FAS servers.
  - OEB does not support personal Web sites. Personal sites are supported on FAS servers for those with an active FAS e-mail address.
• iSites - for creating course sites, Harvard PIN required.

Research Computing

• E-mail to rchelp@fas.harvard.edu 
  - for help with purchasing, managing and using dedicated computing or storage resources.
• FAS Information Technology's Research Computing Guide to Services 
  -answers to frequently asked questions
• Science DivisionResearch Computing Resources for Faculty and Staff
  - Services include: Database Support, Data Mining, Microarrays, Programming and Algorithm Help, Resolver, Sequence Analysis and Statistics.
• Request Odyssey cluster access to Science Division services (PIN required)
  - request access to the FAS Research Computing services (Odyssey cluster, workstation access, etc.)

Network Connections

• How to find your computer's ethernet (MAC) address
  - your MAC (media access control) address identifies communication ports on your computer. Your MAC address is unique worldwide, and is permanently attached to your networking card (ethernet, airport, etc).
• How to Determine the Version of Your Macintosh Operating System
• How to Determine the Version of Your Windows Operating System
• Check Network Status at FAS Information Technology's website.

VPN (Virtual Private networking) Access

- to connect to the Harvard network from off-campus locations or gain network access from a wireless connection on campus. After connecting you can access your home folder or shared group folder.
- to view a website which is visible only to those on the Harvard network
- to use keyserved FAS software when away from the Harvard campus

• VPN connection details

Software

• FAS IT Software Download (Harvard PIN required)
  - FAS provides many software packages for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.
• Software on the Bauer Core Linux Cluster
  - Applications running on the cluster are available to Harvard research groups. Access to the Cluster requires a Bauer Core account. 
  - A few of the popular applications are: BLAST (NCBI and WU), EMBOSS, Primer3, QRNA and SNOSCAN, Bioperl, GMEP, Mathematica (Bauer Lab only)
• Purchasing software
  - if you need to purchase software or a license, please visit UIS Tech Services